If you made your donation via our partner Aplos.com, please use their support system for getting help.
If you set up a recurring donation to a nonprofit or church that uses Aplos, it is simple to log in and manage your donation and payment information! If you have not already done so, you will need to verify your My Aplos profile here.
Once that is complete, you will be able to login and manage your donation. Your Username is your Email that you donated with, then you can enter your password.
From there, you will want to go to the Recurring Donations page listed under the Dashboard section of your navigation menu (shown below) and click the menu button under Actions:
If you just need to update payment details, select Edit Recurring Donation.
This will take you to the page where you can edit the payment amount, frequency of billing, and the designation of the purpose of your gift.
If you wish to update your payment method, locate the payment method section and select the pencil icon on the right. This will prompt you to update your payment method. Select the preferred payment method (credit/debit card or ACH). Once selected, enter your payment information below. If you prefer to pay for the transaction fee, check the box “Pay transaction fee for this and all future gifts” at the bottom. This will display your total donation amount. Once complete, click “Update” at the top.
If you missed a payment because your donation failed to process, you can return to the main Recurring Donation page, click the Menu button again under Actions, and select Reprocess Donation.
This will process your donation immediately after you’ve updated your billing information.
From this same menu, you may also utilize the Pause Donation option to temporarily stop your recurring payment, or the Cancel Recurring Donation option to permanently disable this recurring payment.
For more details regarding managing your online donations, as well as navigating around your My Aplos account, please check the following resources from our Support Center:
How to Change Your Recurring Donation
My Aplos Overview
Contact Aplos Customer Support directly for assistance at 1.888.274.1316 or via email at firstname.lastname@example.org